CASE STUDY

BlockBen’s road to DORA: saving tens of thousands of euros and hundreds of hours in compliance consulting

Client

Certificates

DORA

Challenge

As a pioneering regulated B2B crypto platform provider in the European Union, BlockBen expanded rapidly. In parallel, new regulatory frameworks – particularly the EU’s Markets in Crypto-Assets Regulation (MiCA) and the Digital Operational Resilience Act (DORA) – introduced additional compliance obligations.

Meeting these standards presented significant operational challenges:

Navigating complex compliance requirements demanded substantial administrative effort.
The company’s security manager was stretched thin, managing multiple roles.
Manual documentation, control implementation, and evidence collection were labor-intensive and inefficient.
Engaging external consultants to fill capability gaps would have been expensive over the long term.

With MiCA’s and DORA’s introduction and increased regulatory scrutiny, BlockBen needed a streamlined, efficient compliance solution to maintain a secure operational framework without overburdening internal resources.

Solution

BlockBen discovered CyberUpgrade through industry connections and quickly recognized its unique approach to compliance automation.

CyberUpgrade offered:

A chatbot-driven compliance assistant to manage documentation, control points, and evidence collection.
Step-by-step guidance and a structured approach to meeting DORA requirements.
Legal and infosec expertise to assist in structuring compliance policies.
A seamless implementation process requiring minimal manual intervention.
Security awareness training to enhance employees’ security culture.

After reviewing the solution, BlockBen’s infosec manager and CTO found CyberUpgrade’s structured approach ideal for their needs. With CyberUpgrade’s expert team guiding the process, the platform and chatbot were installed and configured with minimal effort from internal teams.

"CyberUpgrade saved us tens of thousands of euros and hundreds of hours by automating compliance tasks. Their structured approach and expert guidance made DORA compliance effortless, allowing our team to focus on strategic growth rather than tedious regulatory work."

Zsolt Voros, Program Director, BlockBen

Results

By integrating CyberUpgrade’s solution, BlockBen successfully automated 90% of its compliance workload, significantly reducing the burden on its security manager while ensuring consistent adherence to regulatory standards.

Time savings

The chatbot and platform automated 90% of compliance tasks, freeing the infosec manager for higher-value work.

Cost efficiency

External compliance consulting would have cost tens of thousands of euros and required hundreds of hours.

Seamless usage

The chatbot’s intuitive interface allowed for effortless integration, requiring only 5-10 minutes of user input per day.

Regulatory readiness

The company achieved full compliance with MICA and DORA, ensuring a secure and structured approach to regulatory requirements.

Policies

BlockBen received high-quality templates needing minimal customization, with 90% of the work already completed.

Policies, spanning hundreds of pages of legal documentation, provided a substantial advantage over external legal services.