Last update: 2023-11-06
CyberUpgrade’s Special Terms and Conditions Version 1.0.
1. Onboarding services
CyberUpgrade may offer onboarding services for an additional fee. The prices for such services are decided on a case-by-case basis and are calculated based on an hourly rate. The details for such services are agreed between the CyberUpgrade and Client and are defined in the OF. CyberUpgrade may offer discounts at its own discretion.
2. Consultancy services
CyberUpgrade may offer bespoke legal/technical/compliance consulting services for an additional fee. The price for such services is decided on a case-by-case basis and is calculated based on an hourly rate. The details for such services are agreed between the CyberUpgrade and Client and are defined in the OF. CyberUpgrade may offer discounts at its own discretion.
3. Cybersecurity consulting services
CyberUpgrade provides automated cybersecurity Services via its Platform. Thereby the Client can (i) assess its cybersecurity posture; (ii) get recommendations on needed actions, cybersecurity tools, etc; (iii) get continuous improvement tasks, and (iv) conduct other tasks to achieve cyber resilience and cybersecurity compliance. Details on how it works are provided in the CyberUpgrade’s communication, and training manuals/materials, which are provided after the Parties sign an agreement. Moreover, instructions on how the Services work may be provided on the Platform. To receive these Services the Client must conduct an assessment within the Platform, perform provided tasks, and provide the proof of completion. Completion of provided tasks is solely the Client’s responsibility. Moreover, CyberUpgrade provides recommendations on cybersecurity tools that must be implemented by the Client. The price of such tools is not included in the monthly Service fee. Moreover, CyberUpgrade may charge a fee for each Client’s user. In order to provide access to the Services the Client must provide (via email) name, surname, email of its employees or other persons that will use the Services.
4. Tech Automated Cybersecurity Consulting Services
CyberUpgrade provides automated cybersecurity consulting services for technology companies. These services include:
A. Evaluation, which assesses:
Organizational Context
Management
Organizational Controls
Human Resource Controls
Support
Protection Against Physical and Environmental Threats
Technical Controls
Preparation (Review) of Documents and Policies:
B. After the evaluation, CyberUpgrade will provide the client access to the results. The results will be hosted in a secure digital environment (data room) accessible through the CyberUpgrade Platform.
C. Based on the evaluation results, tasks will be provided to the client to rectify the deficiencies identified during the audit, along with tool recommendations, consultations, etc.
D. Company documentation (as listed above) will be automatically updated to reflect the actual situation in the organization; vigilance training for employees will be prepared and conducted.
E. Additional tests, such as assessing the effectiveness of recommended tools and other measures, will be performed if necessary.
F. Monitoring Services. Once the above processes are implemented, monitoring services will be provided to maintain the continuity of the measures implemented in the client’s organization and the application of best practices.
Tech consulting services are typically provided through the CyberUpgrade platform.
5. Platform Services
CyberUpgrade may offer its Platform as a service. In this way, the Client on the Platform can (i) submit information about the current cyber security situation; (ii) receive recommendations for cyber security continuity; (iii) receive continuous improvement tasks, reminders about periodic work; (iv) receive periodic employee vigilance training; and (v) receive a review of cyber security documents. The Platform also serves as an evidence repository function (i.e., It is possible to access the evidence of completed cyber security tasks/actions, document version history), and the CyberUpgrade chatbot performs a communication function (informing Client personnel about changes, providing vigilance training). More detailed information about how the Platform services operate is provided in CyberUpgrade communication and training guides/material, which are provided to the parties upon signing a contract. In addition, instructions on how the Services operate may be provided on the Platform. Only the Client is responsible for the performance of cyber security support tasks. Furthermore, CyberUpgrade may provide recommendations on cyber security measures that the Client must implement. The cost of such measures is not included in the monthly Service fee. Additionally, CyberUpgrade may charge a reasonable fee for each Client user. To provide access to the Services, the Client must specify (by email, or another method convenient to the Parties) the name, surname, and email of their employees or other individuals who will use the Services.